TioCookie | Delicious Homemade Cookies & Subscription Box

Shipping Policy

Please read our shipping policy carefully before using our website or purchasing products.

1. Processing Time

Orders are usually processed within 1-2 business days (Mon-Fri)
Orders placed on weekends/public holidays are processed the next working day.

2. Shipping Partners

We ship using reliable carriers such as USPS.

3. Delivery Time

Domestic U.S. Orders: 2–5 business days.

4. Shipping Charges

Flat shipping fee of $5.00 applies for all orders.

5. Order Tracking

Tracking details will be shared by email once the order is shipped.

Return Policy

Please read our return policy carefully before using our website or purchasing products.

1. Return Eligibility

Due to the perishable nature of cookies, we generally do not accept returns. However, we will replace/refund in cases of:

Damaged products on delivery.
Wrong item received.
Expired products delivered.

2. Request Procedure

Contact us within 24 hours of delivery with proof (photos/videos).
Email: tio@tiocookie.com with order details.

3. Refund Timeline

Approved refunds will be processed within 5–7 business days to the original payment method.

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